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In case of malfunction, please consult our help center. If you don't find the answer to your problem, contact us by opening a support request by clicking on this link.
There is a high chance that the problem will be resolved even before you contact us. We have in-house robots running 24/7.
Even though we do our best to push our robots to their limits, a 'bug' can still occur (lack of quotes on Binance, exceeded response time, or other issues).
In 99% of cases, you just need to close the robot, restart it, and when it asks if you want to continue the previous session, say yes!
It will automatically resume the open positions and continue working.